# Why is one of my broker accounts missing?

> The most common cause is the wrong Tradovate environment or Rithmic system. Confirm the selected environment, system, and credentials, reconnect once, and wait for account discovery to finish.

Last verified: 2026-09-14
Canonical page: https://copilink.com/standalone/faq/connections/why-is-a-broker-account-missing
Product: Copilink Standalone
Markdown of: https://copilink.com/standalone/faq/connections/why-is-a-broker-account-missing


## Answer

The most common cause is the wrong Tradovate environment or Rithmic system. Confirm the selected environment, system, and credentials, reconnect once, and wait for account discovery to finish.

## More Copilink help

- [Connections FAQ](https://copilink.com/standalone/faq/connections)
- [Copilink Standalone user guide](https://copilink.com/standalone/user-guide)

## Source

- https://copilink.com/standalone/faq/connections/why-is-a-broker-account-missing