Getting started and licensing
Plans, trials, downloads, devices, sign-in, subscription management, and the first steps after purchase.
Questions and answers
What happens after I purchase a Standalone plan?
Your Copilink account receives the purchased Standalone access. Sign in to the dashboard, open Downloads, choose the correct installer, then use the same Copilink account in the desktop app.
Does Copilink Standalone have a free trial?
Yes. A new eligible account can start one 14-day Suite trial without a card. The trial includes Suite features and two machine activations; a paid plan does not begin automatically when it ends.
How many machines can I activate?
Core includes one active machine and Suite includes two. The 14-day Suite trial also allows two. Paid machine add-ons can increase the allowance shown by your account when they are available for your subscription.
Which Standalone installer should I download?
Choose Windows x64 for a supported 64-bit Windows PC, macOS Intel for an Intel Mac, or macOS Apple silicon for an M-series Mac. Apple menu → About This Mac shows the Mac processor type.
What does Remember me store?
Remember me stores your Copilink email and a validated device session so the app can try to reopen your workspace. It does not store your Copilink password.
What happens when I sign out of Copilink Standalone?
Signing out stops copying, attempts cleanup of Copilink-owned copied working orders, disconnects broker links, and clears the Copilink session. It does not guarantee that open broker positions are flat.
How do I manage or cancel my Standalone subscription?
Sign in to the Copilink dashboard and open the Standalone billing controls to manage the subscription through the customer portal. The portal shows the actions currently available for your subscription.
What is the difference between Core and Suite?
Both plans include the desktop copier, profiles and sizing, follower protection, account risk controls, cloud sync, and web reporting. Suite adds a second included machine, the full web journal, advanced analytics, and priority support.
How do I contact Copilink Standalone support?
Email support@copilink.com. Include your Copilink email, platform, installed version, broker and environment, affected account labels, profile status, exact message, time and time zone, and the checks already completed.