Prerequisites
- Rithmic username and password.
- The server location and system supplied by the broker or prop firm.
- Permission for the intended accounts and instruments.
Add the connection
Enter credentials
Open Connections → Add connection → Rithmic, then enter the Rithmic username and password.
Success: The location control and system-loading action are available.
If not: Re-enter both fields if authentication fails. Do not use Copilink account credentials here.
Choose the server location
Select the location supplied by the broker or prop firm. Changing it reloads available systems.
Success: Copilink requests the systems allowed for that login and location.
If not: If the list does not load, verify the location and wait for the current request to finish before retrying.
Choose the exact system
Select the system returned by Rithmic. Treat Paper or Test as simulation only when the system name identifies it that way.
Success: The intended system is selected without substitution.
If not: If no authorized system appears, ask the broker or prop firm which location and system the login uses.
Connect and inspect accounts
Choose the connect action, wait for Connected, and confirm the expected accounts and market data.
Success: The connection is Connected and the correct accounts appear.
If not: If an account is missing, reconnect once, then verify its permission with the broker or prop firm.
Systems and connection states
| Visible state | Meaning | What to do |
|---|---|---|
| Connecting | Credentials are being checked and accounts are loading. | Wait; do not submit another connection attempt. |
| Connected | The broker session is open. | Confirm accounts and market-data state before profile setup. |
| Authentication failed | Rithmic rejected the login, location, or system. | Verify every field and remove/re-add the connection if the saved password is stale. |
| Network unavailable / outage | The service cannot currently be reached. | Stop leader trading, verify broker exposure directly, and retry after recovery. |
| Rate limited | The request budget is cooling down. | Stop repeated actions, wait, then verify orders and positions. |
Stored credentials and Auto-reconnect
The Rithmic password is stored in the operating system's secure credential facility on this device. It is not written into ordinary settings and is not included in backups.
Auto-reconnect can reopen a valid saved connection. It cannot correct an invalid password, wrong location, missing system, outage, or broker restriction.
Confirm Rithmic market data
Rithmic supplies its own feed through the selected connection. Connected does not prove that the login can receive quotes for every intended instrument. Test with a simulation position and confirm Live P&L becomes Active before relying on P&L-based limits.
What success looks like
- The correct location and Rithmic system are selected.
- The connection row says Connected and expected accounts appear.
- Required instruments receive market data when tested.
Troubleshooting
- System list missing: verify credentials and location, wait for the current load, then ask the broker which system is assigned.
- Authentication fails after restore: remove and add the connection with the current password because backups exclude credentials.
- Account missing: verify the selected system and broker permission.
- Repeated drops: stop leader trading, check Activity and broker status, then reconcile every account after reconnect.
Still stuck? Open the full troubleshooting guide or email support@copilink.com.